Policies & Terms

White Rabbit Labs Pty Ltd respects your privacy and is committed to protecting your personal information.

When you place an order, contact us, or interact with our website, we may collect personal details including your name, email address, shipping address, billing details, phone number, and payment information.

This information is collected solely for the purposes of:

• Processing and fulfilling orders
• Communicating with customers regarding enquiries or purchases
• Providing customer support
• Improving website functionality and user experience
• Meeting legal and regulatory obligations

White Rabbit Labs does not sell, rent, or distribute your personal information to third parties except where required to process payments, facilitate shipping, or comply with legal obligations.

We take reasonable steps to protect customer data from misuse, interference, loss, unauthorised access, modification, or disclosure.

By using this website, you consent to the collection and use of your information in accordance with this Privacy Policy.

Due to the specialised nature of our products, all sales are final.

White Rabbit Labs does not offer refunds, returns, or exchanges for:

• Change of mind
• Incorrect selection
• Buyer dissatisfaction after purchase

Returns cannot be accepted once an order has been processed or dispatched.

If an item arrives damaged, defective, or incorrect, customers must contact [email protected] within 48 hours of delivery and provide supporting evidence including photographs where applicable.

Replacement or refund requests are assessed solely at the discretion of White Rabbit Labs.

Nothing in this policy excludes rights available under Australian Consumer Law.

Orders are generally processed within 1 to 2 business days following payment confirmation.

Shipping timeframes may vary depending on location, carrier availability, and seasonal demand.

White Rabbit Labs offers Australia wide shipping on eligible orders.

Customers are solely responsible for ensuring all shipping details provided at checkout are accurate and complete. White Rabbit Labs accepts no responsibility for delays or failed deliveries resulting from incorrect customer information.

Risk in products passes to the purchaser upon confirmed delivery.

White Rabbit Labs is not liable for:

• Shipping delays outside our control
• Lost or stolen parcels after confirmed delivery
• Carrier-related disruptions
• Customs or regulatory seizure where applicable

By accessing this website and purchasing from White Rabbit Labs Pty Ltd, you agree to be bound by these Terms and Conditions.

White Rabbit Labs reserves the right to amend these terms at any time without notice.

By placing an order, you warrant that:

• You are at least 18 years of age
• You are legally permitted to purchase products in your jurisdiction
• You are purchasing for lawful purposes only

White Rabbit Labs reserves the right to:

• Refuse service to any person
• Cancel or refuse orders at its discretion
• Limit quantities purchased

All prices listed are subject to change without notice.

Payment must be received in full prior to dispatch.

White Rabbit Labs shall not be liable for any damages arising from website downtime, pricing errors, or technical malfunctions.

All products supplied by White Rabbit Labs Pty Ltd are sold strictly for laboratory research, analytical, and scientific investigation purposes only.

Products are not intended for human or animal consumption, and must not be used for:

• Therapeutic purposes
• Diagnostic purposes
• Medicinal purposes
• Veterinary purposes
• Cosmetic applications

No statements made on this website have been evaluated by the Therapeutic Goods Administration (TGA).

Information provided by White Rabbit Labs is for informational purposes only and is not intended as medical, pharmaceutical, or professional advice.

By purchasing from White Rabbit Labs, the purchaser agrees that:

• Products will be used solely for lawful research purposes
• They possess sufficient knowledge regarding handling of research materials
• They assume full responsibility for use, storage, and disposal of products
• They will comply with all applicable Australian laws and regulations

White Rabbit Labs accepts no liability for misuse, improper handling, or unlawful application of products.

To the fullest extent permitted by law, White Rabbit Labs Pty Ltd shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to:

• The purchase, possession, handling, storage, or use of products supplied
• Misuse or unauthorised application of products
• Improper storage, transportation, or disposal of products
• Delays, interruptions, or errors in website functionality or availability
• Inaccuracies or omissions in website content

Purchasers acknowledge and agree that all products are purchased and used at their own risk.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law where such rights cannot lawfully be excluded.

By purchasing from White Rabbit Labs Pty Ltd, the purchaser warrants, acknowledges, and agrees that:

• They possess the necessary knowledge, expertise, and experience to safely handle research compounds
• Products will only be used for lawful and authorised purposes
• Products will be stored, handled, and disposed of in accordance with all applicable laws and industry standards
• They assume full responsibility for all use, misuse, storage, and disposal of products after delivery

The purchaser accepts all liability associated with the possession and handling of products following dispatch.

All content, materials, and information provided on this website are for general informational purposes only.

While White Rabbit Labs Pty Ltd endeavours to ensure the accuracy of all website content, we make no representations or warranties regarding the completeness, reliability, suitability, or accuracy of any information displayed.

Website content may be updated, modified, or removed at any time without prior notice.

Information on this website does not constitute medical, pharmaceutical, legal, scientific, or professional advice.

Reliance on any information provided by this website is strictly at the user’s own risk.

All orders placed through White Rabbit Labs Pty Ltd are subject to review and acceptance.

White Rabbit Labs reserves the right to:

• Refuse or cancel any order at its sole discretion
• Limit quantities purchased
• Refuse service to any customer or entity
• Cancel orders suspected of breaching applicable laws, regulations, or company policies

Where an order is cancelled after payment has been received, a refund may be issued at the discretion of White Rabbit Labs.

White Rabbit Labs Pty Ltd reserves the right to amend pricing, product descriptions, stock availability, and website information at any time without notice.

In the event of a pricing error, typographical mistake, inaccurate listing, or system malfunction, White Rabbit Labs reserves the right to:

• Cancel affected orders
• Refuse transactions
• Correct inaccuracies prior to fulfilment

Where payment has already been made for an affected order, the purchaser will be notified and refunded where appropriate.

These Policies and Terms are governed by and construed in accordance with the laws of Queensland, Australia.

Any disputes arising in connection with the use of this website, purchase of products, or dealings with White Rabbit Labs Pty Ltd shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

By accessing this website and purchasing products from White Rabbit Labs Pty Ltd, you warrant that you are at least 18 years of age.

White Rabbit Labs reserves the right to refuse sale where age verification cannot be reasonably established.